RETURN & REFUND POLICY

Last Updated: August 13, 2026

At gufjx.shop, operated by CompleetZijn OÜ, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returns, exchanges, cancellations, and refunds.

1. 30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition in which you received it;

• Be unused and unworn;

• Include all original tags, accessories, manuals, and components, where applicable;

• Be in its original packaging; and

• Be accompanied by a receipt, order confirmation, or other proof of purchase.

To request a return, please contact us at:

Email: nguyennhatanh12091990@gmail.com

Please do not send any item back without contacting us first. Returns sent without prior authorization may not be accepted.

2. RETURN ADDRESS

Once your return request has been reviewed and accepted, we will provide you with return instructions and confirm the appropriate return address.

Unless we instruct you otherwise, our company contact address is:

CompleetZijn OÜ
Tartu mnt 67/1-13b
10115 Tallinn
Estonia

Please contact us before shipping any return to confirm where the item should be sent.

3. RETURN SHIPPING

If your return is accepted, we will provide instructions explaining how and where to send your package.

Where required by applicable law, or where the return is due to an incorrect, defective, or damaged item caused by us, we will handle reasonable return shipping costs as applicable.

For returns made for personal reasons, such as a change of mind, return shipping costs may be the responsibility of the customer unless otherwise required by applicable consumer law.

Any applicable return shipping arrangements or costs will be communicated to you before the return is processed.

4. DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order as soon as possible after delivery.

If your item is defective, damaged, or different from what you ordered, please contact us promptly at nguyennhatanh12091990@gmail.com.

When contacting us, please provide your order information and, where appropriate, photographs or other information showing the issue. We will evaluate the matter and provide an appropriate solution in accordance with applicable law.

Depending on the circumstances, this may include a replacement, repair, return, or refund.

5. EXCEPTIONS & NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants;

• Custom-made, personalized, or specially ordered products;

• Personal care or hygiene products where return restrictions are permitted by law;

• Hazardous materials;

• Flammable liquids or gases; and

• Other products that cannot legally or safely be returned.

Please contact us if you are unsure whether your item is eligible for return.

Any exclusions under this section apply only to the extent permitted by applicable consumer protection law and do not limit any mandatory statutory rights you may have.

6. SALE ITEMS & GIFT CARDS

Sale or promotional items may be subject to the same statutory consumer rights as regularly priced products where required by applicable law.

Gift cards are generally non-refundable except where a refund or cancellation right is required by applicable law.

If you have questions about a sale item or gift card, please contact us before requesting a return.

7. EXCHANGES

If you would like a different item, model, or variation, please contact us.

The most efficient way to complete an exchange is generally to request a return for the original item. Once the return has been accepted, you may place a separate order for the replacement item.

This does not affect any statutory rights you may have regarding defective, damaged, or incorrectly supplied goods.

8. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer in the European Union and your purchase qualifies for the statutory right of withdrawal, you generally have the right to withdraw from a distance contract within 14 days without providing a reason, subject to applicable exceptions.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the withdrawal period expires.

You can contact us at:

Email: nguyennhatanh12091990@gmail.com

After exercising the right of withdrawal, the goods must generally be returned within the period required by applicable law.

You may be responsible for the direct cost of returning the goods where permitted by law and where you have been properly informed of this obligation.

You may handle the goods only to the extent necessary to establish their nature, characteristics, and functioning. Where permitted by law, you may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Certain products and services may be excluded from the statutory right of withdrawal under applicable law.

Our voluntary 30-day return policy does not restrict or replace your mandatory statutory rights.

9. REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method within 10 business days after approval.

Please note that your bank, payment provider, or credit card company may require additional time to process and post the refund to your account.

Where mandatory consumer law provides different refund deadlines or requirements, those statutory requirements will apply.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact us at:

nguyennhatanh12091990@gmail.com

10. ORDER CANCELLATIONS

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at nguyennhatanh12091990@gmail.com.

We will make reasonable efforts to process your cancellation request. However, if the order has already been processed or dispatched, you may need to follow the applicable return procedure.

Nothing in this section limits any statutory cancellation or withdrawal rights available under applicable law.

11. REFUND METHOD

Approved refunds will normally be returned to the same payment method used for the original purchase.

If a refund to the original payment method is not technically possible, we will contact you regarding an appropriate alternative.

Unless otherwise required by law, we do not issue refunds to an unrelated third-party payment account.

12. CONTACT INFORMATION

If you have questions about returns, refunds, exchanges, damaged products, or your statutory withdrawal rights, please contact us:

Store: gufjx.shop
Company: CompleetZijn OÜ
Legal Representative: Jeffrey Van den Dolder
Address: Tartu mnt 67/1-13b, 10115 Tallinn, Estonia
Email: nguyennhatanh12091990@gmail.com
Company Registration Number: 17550220