SHIPPING POLICY

Last Updated: August 13, 2026

Thank you for shopping at gufjx.shop, operated by CompleetZijn OÜ. This Shipping Policy explains our shipping, delivery, tracking, and order handling procedures.

1. SHIPPING COST

We are pleased to offer FREE SHIPPING on all orders placed through gufjx.shop.

There is no standard shipping charge for eligible orders shipped to destinations available at checkout.

Any exceptional charges that may apply due to special delivery requirements will be clearly disclosed before you complete your purchase.

2. DELIVERY TIME

Our estimated delivery time is:

3–7 business days

Business days are Monday through Friday, excluding weekends and public holidays.

The estimated delivery timeframe begins after your order has been successfully confirmed and processed.

While we make reasonable efforts to deliver orders within this timeframe, occasional delays may occur due to circumstances outside our reasonable control.

3. ORDER PROCESSING

After your order has been successfully placed and payment has been confirmed, we will begin preparing your order for shipment.

Orders are processed as quickly as reasonably possible.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.

Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.

4. SHIPPING DESTINATIONS

We ship to destinations made available during checkout on gufjx.shop.

Shipping availability may vary depending on the delivery destination, product, carrier availability, and applicable shipping restrictions.

If your delivery address is accepted during checkout and your order is successfully completed, we will process your shipment in accordance with this Shipping Policy.

5. ORDER TRACKING

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for an extended period or you believe there is a problem with your shipment, please contact us at:

nguyennhatanh12091990@gmail.com

Please include your order number when contacting us.

6. DELIVERY DELAYS

Although our estimated delivery time is 3–7 business days, delays may occasionally occur due to circumstances such as:

• Carrier or transportation disruptions;

• Customs clearance procedures;

• Severe weather conditions;

• Public holidays;

• Peak shopping periods;

• Incorrect or incomplete delivery information;

• Local delivery disruptions; or

• Other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to assist you.

Nothing in this section limits any mandatory consumer rights available under applicable law.

7. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

• Full name;

• Street address;

• House or apartment number;

• City;

• Postal code;

• Country; and

• Contact information.

If you notice an error after placing your order, please contact us immediately at nguyennhatanh12091990@gmail.com.

We will make reasonable efforts to update your information before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.

8. FAILED DELIVERY & UNCLAIMED PACKAGES

A package may be returned if delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the package within the carrier's specified period.

If your package is returned to us, please contact us so that we can determine the appropriate next steps.

Where permitted by applicable law, additional shipping costs for resending an order may apply if the failed delivery was caused by incorrect information supplied by the customer or failure to collect the shipment.

9. DAMAGED PACKAGES OR PRODUCTS

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged or defective, please contact us promptly at:

nguyennhatanh12091990@gmail.com

Please provide your order number, a description of the issue, and photographs of the product and packaging where appropriate.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection law.

10. INCORRECT OR MISSING ITEMS

If you receive an incorrect product or discover that an item is missing from your order, please contact us promptly.

Please provide your order number and details of the incorrect or missing item.

After reviewing the issue, we will provide an appropriate solution, which may include sending the correct or missing item or issuing a refund where appropriate.

11. LOST PACKAGES

If your tracking information indicates that your package may have been lost during transit, please contact us at nguyennhatanh12091990@gmail.com.

We may investigate the shipment with the applicable carrier before determining the appropriate resolution.

If the shipment is confirmed as lost and the risk remains with us under applicable consumer law, we will provide an appropriate remedy.

12. CUSTOMS, DUTIES & IMPORT TAXES

For international shipments, customs duties, import taxes, VAT, brokerage fees, or similar charges may apply depending on the destination country and applicable law.

Free Shipping refers to the shipping charge and does not automatically include customs duties, import taxes, or other government-imposed charges, unless such charges are expressly included during checkout.

Where applicable, customers are responsible for charges imposed by the destination country's customs or tax authorities to the extent permitted by law and disclosed as required.

13. ORDER CANCELLATIONS

If you wish to cancel or modify an order, please contact us as soon as possible at:

nguyennhatanh12091990@gmail.com

We will make reasonable efforts to accommodate your request if the order has not yet been processed or dispatched.

If the order has already been dispatched, you may need to follow our return procedure after receiving the package.

This does not affect any statutory cancellation or withdrawal rights available to consumers under applicable law.

14. RETURNS & REFUNDS

We offer a 30-day return policy.

If you wish to return an eligible item, please contact us at nguyennhatanh12091990@gmail.com before sending the product back.

Returns and refunds are subject to the conditions set out in our Return & Refund Policy.

For eligible consumers in the European Union, our voluntary 30-day return policy does not restrict the statutory 14-day right of withdrawal or other mandatory consumer rights.

15. CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any mandatory rights available to consumers under applicable law.

Where mandatory consumer protection law provides rights or remedies that differ from this Shipping Policy, the applicable mandatory legal requirements will prevail.

16. CONTACT INFORMATION

For questions regarding shipping, tracking, delivery, damaged packages, or missing orders, please contact us:

Store: gufjx.shop
Company Name: CompleetZijn OÜ
Legal Representative: Jeffrey Van den Dolder
First Name: Jeffrey
Last Name: Van den Dolder
Email: nguyennhatanh12091990@gmail.com
Business Address: Tartu mnt 67/1-13b, 10115 Tallinn, Estonia
Postal Code: 10115
City: Tallinn
Country: Estonia
Company Registration Number: 17550220

We will make reasonable efforts to respond to customer inquiries as soon as possible.